The 5 Fastest Ways to Ruin School Culture: A Lesson in Customer Service

In today’s world, where customers reign supreme in business, schools often overlook the importance of customer service. However, the stark reality is that schools are not just academic institutions; they are service providers. And just like any other business, schools too have customers — students, parents, and communities — that they must keep satisfied. Ignoring this fundamental principle can quickly destroy the culture within a school.

The Business of Education

You may wonder, why consider schools as businesses? The answer is simple: the key aim of a school is to deliver quality education, much like how a business offers products or services. This might seem straightforward, but it’s a notion many school administrators overlook. Schools, like businesses, must measure their performance in how well they can satisfy their primary customers — students and parents.

The Role of Customer Service in Schools

Customer service is not just about answering phone calls or replying to emails. It’s about the complete experience one has within the school environment. Imagine walking into a place and not being greeted, or worse, witnessing chaos and hearing foul language. You wouldn’t want to spend a second longer there…